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Shopping With Us

Our Guarantee.
Our goal is your satisfaction. Order with complete confidence. If, within 90 days, you are not satisfied with your purchase from us, we will do anything reasonable to make it right. For assistance with a prompt refund, replacement or exchange, please email our Customer Service Associates as soon as possible for a Return Authorization number. Without this Return Authorization number, your return will not be processed. E-mail us at customer.service@danielsmith.com.

Group Orders
We encourage you to order with friends to save on individual shipping costs. Please pay for group orders with a single check, money order, or credit card.

Back Orders
Occasionally, we experience out-of-stock situations due to supply fluctuations. Your credit card is not charged for a back ordered item, nor for associated shipping, until it is shipped to you. We pro-rate shipping charges based on the dollar value of your total order. Back ordered items are shipped via surface rather than air carrier. We do not back order items under $25.

Changes to Your Order
Your order is processed electronically through our fulfillment center the moment it is received, therefore we are unable to add, change or delete items once the order is placed. You are, of course, welcome to place an additional order if you've forgotten something. Remember that each new order is shipped separately and shipping costs are charged accordingly.

Merchandise Returns.
Merchandise to be returned must be accompanied by a return authorization number. Numbers can be obtained by contacting a Daniel Smith Customer Sales Associate at customer.service@danielsmith.com. Send return merchandise, with your return authorization number, to:

Daniel Smith, Inc.
4150 First Avenue South
Seattle, Washington 98134

Our Warehouse is Moving!
After November 1, 2016, please mail returns to:
Daniel Smith, Inc.
8661 S. 208th St. Ste 103
Kent, WA 98031
We do not accept returns on custom-cut frames, special cuts on zinc or copper plates, paper, combustibles, special orders or manufacturer drop ship items.

Gift Certificates
Gift certificate are redeemable by phone only, just email us at customer.service@danielsmith.com and let us know you would like to make a purchase with your certificate.