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Frequently Asked Questions


   
 
How can I track the status of my order?
Can I return or exchange my purchase if I don't like it?
How do I shop online?
How do I determine the shipping charges on my order?
Will you charge sales tax on my order?
What methods of payment do you accept?
Is placing an order through Daniel Smith Online secure?
Why isn't my browser working with your site?

How can I track the status of my order?
Once an order is placed, you will recieve an email confirming your order. You will also be emailed when your item has shipped. In the event that your items are shipped in multiple shipments (as in the case of backordered items or drop-shipped items), you will be notified by email for each subsequent shipment.

When available, the tracking number for the package carrier will be included in your email notification. If the tracking number field is blank in your email, it is because the particular carrier does not provide tracking service.

If you would like to check the status of an order that has not yet left our warehouse, please email Customer Service at at customer.service@danielsmith.com (please include your Order Number).


Can I return or exchange my purchase if I don't like it?

Our goal is your satisfaction, so you can order with complete confidence. Within 90 days, if you are not satisfied with your Daniel Smith purchase, we will do our best to make it right. For assistance with a prompt refund, replacement or exchange, simply contact one of our Customer Service representatives who can assist you with a refund, replacement or exchange. You can email Customer Service representative at customer.service@danielsmith.com. Including your order number and customer number in your correspondence will expedite the process.

 

How do I shop online?
There are two ways to find the product you are looking for on Daniel Smith Online.

Searching allows you to enter keywords for the product you are looking for. For instance, if you are interested in "watercolors", enter that keyword into the "SEARCH" box of our site and hit your ENTER key or click the button next to the search box. You will see a list of categories and products that contain that keyword, allowing you to narrow your search.

Browsing. The product navigation menu can be found on the left-hand side of the page. Clicking on a main category (such as "Paint") will reveal its subcategories. Clicking through the subcategories will allow you to narrow your search to the product you are looking for.

Once you find the item you are looking for, enter the quantity you wish to add to your cart, then click "Add to Cart". Repeat this for each additional item you want. When you have completed your shopping, click on "CHECK OUT" to review the items in your cart and complete your purchase.

 

How do I determine the shipping charges on my order?
Refer to our Shipping Rates page for details of our shipping options, estimated delivery times and shipping limitations.

 

Will you charge sales tax on my order?

Orders placed within Washington state will have applicable state and local taxes added to the order total.

The Federal Internet tax moratorium bars the imposition of new taxes on the Internet itself and things like Internet access services. It doesn't change the applicability of state and local taxes to sales transactions. Accordingly, Daniel Smith collects such taxes on the sale of merchandise online, based on rates and rules applicable to orders placed from within the state of Washington. These tax rates and rules can change at any time.

Internet Tax Freedom Act (ITFA) does not preclude sales and use taxes on any and all commerce conducted over the Internet. State and local governments are allowed to impose sales and use taxes on all such electronic sales, provided that the tax (and its rate) are the same as that which would be imposed on the transactions if they were conducted in a more traditional manner, such as over the phone or through mail order.

Order totals calculated during checkout show estimated tax. Actual final tax amounts appear on the order invoice, based on tax rates and rules applicable when the order is shipped.

 

What methods of payment do you accept?

Credit Cards. Visa, Master Card, American Express and Discover.

Daniel Smith Gift Certificates. Our call center is staffed by artists, just like our customers. To redeem your gift certificate email at customer.service@danielsmith.com. At this time we cannot accept gift certificates for online purchases.

Open Account. Please include the Purchase Order Number when placing your order. Please FAX a copy of your Purchase Order to (800) 238-4065 or International Fax (206) 224-0404 NOTE: Open Account orders held until copy of Purchase Order has been recieved

At this time we cannot accept cash, CODs, checks, money orders or gift certificates for online purchases. If you would like to pay with a check or gift certificate please email us at at customer.service@danielsmith.com.

 

Is placing an order through Daniel Smith Online secure?

We use 128-bit Secure Socket Layer (SSL) encryption to encrypt your credit card number and personal information. This is the maximum encryption strength allowed by the federal government. You can verify this by clicking on the Verisign Secure Site Seal on the Check Out page.

Internet Explorer and Netscape browsers indicate whether SSL is enabled by displaying a padlock icon in the bottom of the browser window. (In Internet Explorer this padlock is on the right whereas in Netscape this padlock is on the left).

To confirm that SSL is in fact in operation, use one of the following procedures depending on what browser you are using:

Internet Explorer. Place the cursor on the page of want to know the security of and right click (Windows) or Control-click (Mac) your mouse. A menu appears. In the menu click the Properties option. A dialogue box appears with a field called "Connection". The Connection field indicates that SSL encryption is enabled. Note: On some occasions the Connection field will say "Not encrypted." This is because the page you are on will not be passing any sensitive information (name, address, credit card number, etc.) over the internet. This is typically the case for our product pages.

Netscape. Place the cursor on the page of want to know the security of and right click (Windows) or Control-click (Mac) your mouse. A menu appears. In the menu click the View Info option. A dialogue box appears that indicates that SSL encryption is enabled. You can use these methods to check whether encryption is enabled on other parts of the site as well.

 

Why isn't my browser working with your site?

Ordering from our site requires the use of an SSL-compliant browser. We recommend using Netscape 4.0 or later, or Microsoft Internet Explorer 4.0 or later. For AOL users, either the 4.0 AOL client for PCs or the 4.0 AOL client or later for Macs is recommended. If you are using earlier versions than the browsers listed here, we can't guarantee that all of our site features will work correctly.

Make sure that you have cookies enabled on your browser. Our site uses cookies to keep track of your shopping cart.


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