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How to Order


   
 
How to Order Online.
For products displayed online you may order any products from our online store by adding them to your shopping cart and following the instructions to submit the order. Only credit card or open account orders (with a purchase order number) can be taken online. We accept Visa, MasterCard, American Express, and Discover. The order and payment information you provide will be sent electronically and processed immediately. You will receive an email confirming your order.

Ordering by FAX.
Fax your completed order form to us Toll Free at 1-800-238-4065 (credit card orders only please). Order forms are available online, in a convenient Adobe Acrobat format.

Ordering by Mail.
Send your completed order form to:
Daniel Smith, Inc.
P.O. Box 84268
Seattle, WA 98124-5568


Redeeming Coupons and Special Offers.
Occasionally, we offer special coupons and promotions which are easily redeemable online with your purchases. After you have placed your items in the shopping cart, proceed through the checkout process with your coupon identification number handy (the number printed on the coupon). Once you arrive at the Order Recap page (Recap.aspx), simply enter the code where it says "Offer Code:" under the Promotional Code banner for easy redemption. Free items received through special promotions will not appear in your shopping cart until the end of checkout.

Ordering Frames from Daniel Smith Online

How to place your frame order.
Find the length and width of your artwork or glass: Measure the outside edges of your artwork or glass to the nearest 0.125 inches (1/8 inch). For ease of assembly, we cut frames 0.125 inches (1/8 inch) larger than specified.

Add the frame to your shopping cart: When you add the frame to your shopping cart, you'll be prompted to enter the length and width of your frame. Enter your length and width in inches (use a decimal for fractional inches).

Complete your frame order: To complete your frame order, simply click the "Submit Customization" button. The total number of inches and the price will automatically be calculated for you. Note: Fractional inches will be rounded up to the next whole inch.

Additional information.
Wood frame cuts: Each frame is custom-cut and the corners of each pair are routed as a unit. This ensures precisely-mitered corners, equal and matching routed grooves, and a close match of color stock.

Frame hardware: Our metal frames come with all the necessary hardware, except picture wire. Wood frames come with the Thumbnail corner system. You'll need wood glue to bond the corner joint, a method of securing your artwork in the frame, frame hangers and picture wire.

Frame sizes: Due to the nature of our cutting equipment, the minimum frame length we cut is 6 inches. We will cut frames up to 96 inches.

For artwork on stretched canvas or linen: Measure the overall height and width from the outside edges. You must include the size added by stretched canvas wrapped onto the edges of your stretcher bars. Pay special attention to the canvas folded at the corners. Make sure the profile you select is deep enough to fully cover the sides of the artwork.

When entering dimensions, measure your artwork to the nearest 1/8" (.125), then enter the decimal equivalent from the following list.
When using the decimal equivalent, be sure to enter the decimal point in the box.
1/8" = .125
1/4" = .25
3/8" = .375
1/2" = .50
5/8" = .625
3/4" = .75
7/8" = .875
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